How do I return an item/receive a refund?

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement setting out your decision via email. You have 14 days to cancel your order after the first delivery and you can only return the product and receive a refund if the product is in original condition.

If you would like to return your order within 14 days, the cost of sending the bag back has to be paid by you. It can take up to 14 working days for your order to reach the warehouse and be processed. If your bag is in original condition we will refund your money for your order within 10 business days. Please note, that we will not refund the cost of the return delivery.